Receive
Receive grievances or concerns through the appropriate institutional mechanism.
Institutional Grievance Support
A Fair and Structured Mechanism for Addressing Concerns
The Grievance Redressal Cell of Stella Mary's College of Engineering is constituted to provide a transparent, fair and structured mechanism for addressing grievances raised by students and staff. The Cell supports timely review and resolution of concerns while promoting confidentiality, impartiality and institutional accountability. Its broader purpose is to safeguard legitimate rights and interests and contribute to a safe, inclusive and conducive academic and working environment.
Core Commitment
Fair, transparent, confidential and timely handling of grievances raised by students and staff.
Grievance Redressal Process
A structured approach for receiving, reviewing, examining and addressing institutional grievances.
Review
Review the grievance, relevant information and applicable institutional procedures.
Examine
Examine the matter fairly and obtain necessary clarification or supporting information.
Resolve
Recommend or facilitate appropriate redressal based on the circumstances and applicable rules.
Follow Up
Support appropriate communication, documentation and follow-up of the grievance.
Objectives of the Grievance Redressal Cell
Supporting fairness, confidentiality, institutional accountability and timely resolution.
Timely Grievance Resolution
Establish an effective mechanism for receiving, reviewing and resolving grievances within an appropriate and reasonable timeframe.
Fairness & Transparency
Promote fairness, transparency, impartiality and consistency throughout the grievance redressal process.
Confidential Handling
Support confidential and responsible handling of grievances, records and related information.
Protect Rights & Interests
Safeguard the legitimate rights and interests of students and staff when concerns involving discrimination, harassment, unfair treatment or administrative difficulties are raised.
Healthy Campus Environment
Promote a supportive academic and working environment based on dignity, fairness, mutual respect and institutional responsibility.
Regulatory Awareness
Support compliance with applicable institutional policies and relevant regulatory guidelines relating to grievance handling.
Responsibilities of the Cell
Institutional responsibilities relating to grievance review, resolution and follow-up.
Provide students and staff with an institutional channel for raising legitimate grievances and concerns.
Review complaints in a fair, objective and non-discriminatory manner.
Maintain appropriate confidentiality while handling grievances and related documentation.
Coordinate with relevant departments or institutional authorities when information or corrective action is required.
Promote timely resolution of academic, administrative and institutional grievances.
Safeguard individuals from unfair treatment, discrimination, harassment or injustice within the scope of the Cell.
Create awareness regarding grievance redressal procedures, responsibilities and institutional policies.
Maintain appropriate records and support follow-up measures wherever required.
Grievance Redressal Cell Members
Faculty members responsible for supporting grievance review and institutional redressal activities.
Grievance Redressal Cell member information is currently being updated.
Office Order & Circulars
Official Grievance Redressal Cell administrative document currently available for 2025–26.
Grievance Redressal Cell Office Order 2025–26
Official committee constitution / administrative order in PDF format.
What does the Grievance Redressal Cell at Stella Mary's College of Engineering do?
The Grievance Redressal Cell at Stella Mary's College of Engineering, Kanyakumari, provides students and staff with a structured institutional mechanism for raising concerns and seeking appropriate redressal. The Cell receives grievances, reviews relevant information, supports fair and impartial examination, coordinates with appropriate institutional authorities where necessary, facilitates timely resolution and promotes confidentiality, transparency and responsible follow-up. Its purpose is to protect legitimate rights and interests while maintaining a healthy, inclusive and conducive academic and working environment.